Rose takes it in
She answers any time, knows your project from the number we have on file, and asks only what she needs to understand the problem.
Muhkam customer support
Rose is Muhkam's AI support assistant. She knows your project from your number, understands the problem and gets it to the right person in seconds, day and night. It is the fastest way to reach us.
Rose is at the front, the team is right behind her. She never waits for office hours to take your request, and the team never has to ask you the same questions twice.
She answers any time, knows your project from the number we have on file, and asks only what she needs to understand the problem.
Every problem or request becomes a ticket with your description and screenshots, and reaches the team on WhatsApp within seconds.
The engineer responsible for your project sees everything ready, so they start straight away instead of chasing details.
When the ticket is seen and when it is fixed, Rose tells you in the same chat. If it needs a person, the team contacts you directly.
Where the work is and what comes next.
Something broken, something not working as it should, or a change you want.
What is open and what is fixed.
What is due and what is paid, for the people in your company allowed to see billing.
Send a screenshot or record a voice message, she understands both.
If Rose is in a WhatsApp group with your team, she replies there when the message is for Muhkam.
Rose knows your project from the WhatsApp number you gave us. From another number she passes you to the team to check first.
Say what happened, where and when. One or two lines are enough.
One picture saves everyone ten messages.
If something your customers rely on has stopped right now, say so clearly and it is treated as a priority.
Rose is for support only. She does not sell and does not give prices. If you want a new project or a quote, or you are not a customer yet, she records your request and passes it to a person in the team, who contacts you directly.
No. Rose is an AI assistant working with the Muhkam team, and anything that needs a decision or technical work reaches a person in the team.
Rose replies day and night within minutes. The team works on tickets during business hours, and urgent issues are treated as a priority.
Rose records your request and passes it to the team to confirm your account. To make it faster next time, ask for your number to be added to your project's contacts.
Yes. Ask Rose at any time and she hands the conversation to the team.
Tell Rose what you need and she passes your request to a person in the team, who will contact you.
Save the number as “Muhkam Support” so it is there when you need it.